Just received cartridge 64/303 804, printer says cartridge is not communicating with printer,

[laly1]

Just received cartridge 64/303 804, printer says cartridge is not communicating with printer, ive removed several times and no fix, I cleaned the cartridge  nothing. This is a brand new cartridge

[A_Gayathri]

Hi @laly1,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand you've already tried some troubleshooting steps. Here are a few more you can attempt:

• Restart the Printer: Sometimes a simple restart can resolve communication issues. Turn off the printer, wait for a few minutes, and then turn it back on.
• Update Printer Firmware: Check if there are any firmware updates available for your HP ENVY Inspire 7955e printer. Sometimes, updating the firmware can resolve compatibility issues with new cartridges. Update the firmware on an HP printer
• Check Cartridge Compatibility: Ensure that the cartridge you received is compatible with your printer model. Even if it's the correct cartridge number, there could be variations that aren't compatible.
• Inspect Cartridge Contacts: Take a close look at the contacts on both the cartridge and inside the printer. Ensure there is no debris or damage. Gently clean the contacts with a lint-free cloth or cotton swab lightly moistened with distilled water.
• Try Another Cartridge: If possible, try installing another cartridge of the same type to see if the issue persists. This will help determine if the problem lies with the cartridge or the printer.

Refer to this document: HP ENVY Inspire 7955e All-in-One Printer User manual

I hope this helps. 

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution.