Kept paying for instant in for over 2 years with faulty printer

[Sticks68]

Hello,

im really hoping someone can help me.  I’m disabled and purchased a HP printer to print documents and photos of our family.  After a few weeks, it started putting bands on printouts.  Since I used to be a technician at a college, I knew to clean the heads and run alignment settings.  None of this helped.  I’ve emailed HP a number of times, the shop don’t want to know, but I’ve continued paying for my instant ink subscription for over 2 years, hoping HP could get the printer fixed.  This means I’ve wasted around £200 on ink I couldn’t use.  I’m wanting to replace the printer and the new printer comes with a 9 month trial.  Will HP either offer me a new printer, which should have happened years ago or at least add the free 9 months to my instant ink account.

Thanks,

Ian

[Dragon-Fur]

@Sticks68 

Welcome to the HP Community Forum.

In general, the subscription to Instant Ink does not in any way influence available HP Support for the physical printer.

That said, only HP speaks for HP.

I will send a request to our Community Moderator team for review of your situation and concerns.

What else?

Were it mine to do, I'd start by contacting Instant Ink Support.

At the least, you can get information on cancelling, continuing, or moving your subscription to a new printer.

Your faster option:

Contact HP Instant Ink Support during business days and hours available in your region.

OR

You may choose to wait here in the HP Community for an agent to find and respond to your question.

When necessary, Agents can access private information.

Waiting is not faster – our Community is not  HP Instant Ink Support   – Waiting generally works.

Instant Ink - Contact Information

Active subscription?

Contact Instant Ink Support from within your Instant Ink Account

OR

Contact >> HP Instant Ink Support   

Instant Ink - Chat

Instant Ink Support Website – Read…

HP Instant Ink - Website > Support, Enroll, FAQ

Not your home site?  Click the Flag to change to your region.

Scroll down – As available in your region, look for contact number on the webpage.

NOTE for UK customers: 

Open  HP Store > Scroll down > Switch flag / region to UK > Select Support > Select Instant Ink

And / Or

HP Instant Ink Website - UK 

AND

Examples of the Terms of Service Contract for various regions

NOTE:  Terms of Service Document includes phone contact information

 Instant Ink - Terms of Service - USA

 Instant Ink – Terms of Service - UK

 TERMINI DI SERVIZIO DI HP INSTANT INK - Italy 

Instant Ink - Terms of Service - Ireland

CONDITIONS GENERALES D’UTILISATION DU SERVICE HP INSTANT INK - France

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Additional Support Information – Instant Ink

Check through the Website  FAQ

and

  Get HP Instant Ink Support

Scroll down to find phone contact information

Change Country / Region as needed

Sections / Tabs

• Your ink  - including section(s) Where is my ink or toner? / Why are my cartridges so big?
• Your HP Instant Ink account – including Section Manage your account when you replace your printer
• Your printer connections  

Read to understand the cancellation process and your responsibilities 

 HP Instant Ink - Cancel Your HP Instant Ink Service

Video – Cancel HP Instant Ink

How to unsubscribe or cancel HP Instant Ink subscription

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Something Different

 INSTANT INK PLATINUM The All-Inclusive Printer Subscription from HP  

Scroll to the bottom of the Web Page > Click to "View more"

Read section Warranty and support

In that section, find the contact information to speak with Instant Ink Platinum Support.

Additional Information on the Platinum service:

 Scroll to the FAQ – READ Everything

What is an HP Instant Ink Platinum subscription?

HP Instant Ink Platinum is a printer subscription program with an all-inclusive monthly payment. This payment includes the printer, 24/7 hardware support, next-business-day replacement warranty, and CarbonNeutral usage certification. The subscription also includes a new printer every two years.

Instant Ink Platinum - FAQ

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