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‎05-05-2022 07:33 PM - last edited on ‎05-06-2022 06:21 AM by Retired

HP Recommended
Product: HP LaserJet M209dw Printer
Operating System: Microsoft Windows 11

I subscribe to HP Instant Ink and installed a new cartridge last month; everything worked fine.

 

Earlier this week I changed internet providers and setup the printer on my new network; however, now I am receiving an "Incompatible Cartridges" error on HP Smart. Strangely, I can still print and use the Print Anywhere function.

 

I've already tried removing the cartridge, turning off/unplugging the printer, and reinstalling the cartridge, but the error won't go away.

 

As I mentioned, everything still works but I'd like to see if I can get rid of the error message. BTW, the message appears on the HP Smart phone app AND internet HP Smart site.

1 REPLY 1

‎05-07-2022 09:07 AM - edited ‎05-07-2022 09:08 AM

HP Recommended

Hi @mdavidf,

 

Welcome to the HP Support Community

 

I'd like to help!

 

I understand you are facing a cartridge error

 

Please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile name, you should see a little blue envelope, please click on it. 

 

Let me know. 

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