Showing results for 
Search instead for 
Did you mean: 
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
New member
1 0 0 0
Message 1 of 2
Flag Post

Leaking Ink Ruined Printer Connection?

HP Recommended
HP ENVY 4520
Microsoft Windows 10 (64-bit)

CartridgeCartridgePrinterPrinterHi all,


My HP ENVY 4520 very quickly stopped printing complete pages, with large amount of the page unprinted or partially printed, and then eventually stopped printing (paper goes through but nothing inked) completely very recently. I investigated the cartridges after multiple cleanings did not solve the problem and observed that ink has spilled out from the connector between the cartridge and the printer (I've attached images of the connectors).

Should I attempt to clean the ink off from the printer-side of the connector before installing a new cartridge? Is the printer still able to function if there is ink covering those connections? 

Please advise, any advice will be greatly appreciated!


HP Support Agent
HP Support Agent
18,899 18,877 1,559 1,556
Message 2 of 2
Flag Post
HP Recommended

@Brodohfasho, Welcome to HP Support Community!


I see that the cartridge is leaking and it is not normal, remove the leaking ink and clean the contacts. Now, install the new ink cartridges and try printing.


If you have issues printing after ink replacement you can write to us and we shall help you!


Keep me posted. 


Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

I am an HP Employee

0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation