Link to return envelop is broken

[mainelyak]

In the absence of a functional link to request an envelop to return used and unused Instant Ink cartridges, what address should I mail them to?  I don't mind incurring the expense t return them as Ido not want to just throw them in a landfill.

[Dragon-Fur]

@mainelyak 

Welcome to the HP Community --

I was reminded recently that the procedure is current and should work --

If you have a current Instant Ink subscription, sign into your Instant Ink account and go to "order supplies" .

You should not have to incur the expense --

The service to return expended / full Instant Ink cartridges to HP is free (no charge).

Recycle HP Instant Ink Cartridges / Subscription Cartridges

 HP Instant Ink Shipment Questions

 Section → Recycle HP Instant Ink or Toner cartridges

What else?

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What to do?

Contact Instant Ink Support --

Ask about current promotions and / or get help for any issues you have now.

OR

Wait in the Community for an agent to find and respond to your Instant Ink related question(s).

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Scroll down to "Your Faster option"

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[mainelyak]

I canceled my subscription and in doing so was told I need to return the used and unused instant ink cartridges.  None of the links to request a return envelop work - i get a 404 error. So that procedure does not work. How else can I return the cartridges? Can I send them back to 3900 Technology Court, Stanton VA?

[Dragon-Fur]

@mainelyak 

Sorry --

I cannot confirm whether you should send ink or any materials to that address.

I don't work for HP nor can I access any private information.

My suggestions --

1)  Contact Instant Ink Support - Scroll down on the page for phone and days / hours of operation.

 HP Instant Ink Support - Website

OR

2)  Wait here for a Community Agent to find your request and answer your questions.

I have notified the Moderators of your concerns about the broken links.

Thank you for participating in the HP Community --

Real people who own, use, and support HP devices.

Click Yes to say Thank You for the help !

Question / Concern Answered, Click my Post "Accept as Solution"

[Pallipurath]

Hi,

Thank you for posting your query.

I’m really sorry to hear that you’ve been waiting for a long time and still haven’t received an update about how to return the cartridges.

To make the return process easier, please use the link below — this will take you to HP’s official website, where you can find the option to request a prepaid recycling envelope or return label for your used cartridges:

 https://www.hp.com/us-en/sustainable-impact/planet-product-recycling.html

Hope this helps, Please revert if the issue persists.

Take care and have an amazing day!

Did we resolve the issue? If yes, please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!

Regards

Pallipurath.