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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
Angelaburford
New member
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Message 1 of 4
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Long wait for ink

HP Recommended

I ran out of ink the day i set up the printer .. i printed about 17 pages .   Still waiting for replacement ink 2 weeks later .  I have a free trial for two months but signed up for 300 pages a month as i have alot of files i need to print off right now.  At this rate its going to take me all year to print off what i need .  Anyone else having this problem ? Should i just go buy a different printer tha prints more with the ink provided .  Very difsgusted with the service at this point . Wouldnt recommend biying this product to anyone 

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3 REPLIES 3
Bob_Headrick
Level 16
Level 16
33,721 17,582 2,459 7,672
Message 2 of 4
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HP Recommended

What printer model? The Instant Ink cartridges typically hold much more ink than the setup cartridges shipped with the printer, once you get the Instant Ink cartridges you should not have such issues.

 

The document here has information on contacting HP to get replacement Instant Ink cartridges.  Log into the HP Instant Ink site, the phone number (or chat option for some countries) will be listed in the lower right of the opening screen.  You can also check the shipment status there.

 

Instant ink UK.png


Bob Headrick,  HP Expert

I am not an employee of HP, I am a volunteer posting here on my own time.

If your problem is solved please click the "Accept as Solution" button 

If my answer was helpful please click "Yes" to the "Was this post helpful" question.


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Mcabral1999
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Message 3 of 4
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HP Recommended

Same problem here! HP hasn't contacted me yet. I need my ink and haven't gotten it. I ordered the mailer to put in the cartridges to recycle got it already but not my ink! So disappointed!

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TEJ1602
HP Support Agent
HP Support Agent
18,899 18,851 1,563 1,609
Message 4 of 4
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HP Recommended

@Angelaburford and @Mcabral1999, Welcome to HP Support Community!

 

To assist you better, We would need some information related to your Instant Ink Subscription. This information cannot be shared on a public post.

 

I have sent you a private message, reply to the message with your details.

 

In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link.

 

Keep me posted.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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