Looking for HP Envy 5010 installation disk

[IndMomw4]

during my move i lost my installation disk.. all i need is  that . none of the drivers on line seem to work .. it keeps saying it cant connect to the hp  instant ink but it shows on my lap top its connected    i am about to pull out all of my hair.. can anyone help me out.. 

[Kumar0307]

@IndMomw4, Welcome to the HP Support Community! I’m here to help.

I see that you are looking for the printer driver disk. The disk is not available now. 

Click here to download the HP Full-feature driver.

Once downloaded, make sure to run the file to start the installation and follow the on-screen instructions.

However, the issue is with connectivity

• Restart the router, the printer, and the PC
• Make sure the printer and the PC are connected to the same wireless network. Either 2.4 or 5GHz network.
• If you have a Dual-band router and both 2.4GHz and 5GHz networks share the same name/SSID, the printer will not be able to connect to the network. In this case, contact your Internet service provider to assign different names to both networks.

The printer has to be connected to the internet for the Instant Ink service to work.

Hope this helps! Let me know how it goes. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click on the YES button to reply that the response was helpful and/or to say “Thank You”.

Have a great day! 

[IndMomw4]

i got all the software already in laptpp but i tried this approach.. took out the black ink cartridge and printed using the color one.. 

id say the black ink cartride is at fault  

tyvm for your help anyways

[Kumar0307]

@IndMomw4

In this case, kindly replace the defective ink cartridge to resume printing in black.

You may purchase replacement cartridges and other supplies from the HP Store or local retailers.

Keep me posted for any other assistance.