Lost all my extra pages

[Marc108]

2 billing periods ago I had 45 extra pages and I used 7 of them in that period next to my regular 15 pages. In the following period I suddenly had no extra pages anymore instead of 38?

[Anand_Andy · Accepted solution]

Hi @Marc108,

Welcome to the HP Support Community

I understand you are facing an Instant Ink issue with your HP Printer. Not to worry I will help you to get a resolution to resolve the issue.

To assist you better, We would need some information related to your Instant Ink Subscription. This information cannot be shared on a public post.

I have sent you a private message, reply to the message with your details.

In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link.

Hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[Marc108]

The problem is solved. My extra pages are visible again. 

[Syed1101]

Hello,

I hope you are fine. In the month of March, I moved to another city that time I do not install the printer after some while I install the printer and changed the plan. I am shocked that my rollover page almost above 800 is becoming  Zero. 

Kindly help me.

[Anand_Andy]

Hi @Syed1101,

Welcome to the HP Support Community

I understand you are facing an issue with your Instant Ink Rollover pages. Not to worry I will help you to get a resolution to resolve the issue.

About rollover pages

• Rollover pages allow unused pages in a month to be placed in a rollover account and then applied to pages in excess of your monthly allowance.
• The rollover maximum balance depends on your plan pages.
• If you downgrade your plan, you get a new rollover maximum. You lose any rollover pages in excess of what your new plan allows.
• Paper Add-on service: Rollover pages are tracked separately and may be different from your ink or toner plan.
• To see how many rollover pages you have available:
• Sign into your account:
• Home / Home Office: Sign into your Instant Ink account
• Business: Sign into your Instant Ink for Business account
• Click HP Instant Ink > Overview.
• Look for rollover pages in the Status area.

Please refer to this document: HP Instant Ink - Manage your account

If you still need help, I'm sending out a private message to assist you with the next course of action. 

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

Hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!