MY PRINTER SAYS CATRIDGE CANNOT BE USED UNTIL PRINTER IS ENROLLED IN hp INSTANT INK

[KELLWILL]

My printer keeps saying that im not enrolled but i am, I am unable to print.

[asmita6658]

Hi @KELLWILL

Welcome to the HP Support Community. 

Have you checked you HP Instant Ink account page? Your Instant Ink account page will have notifications if there are any issues with the account or recent cartridge shipment, it will even provide solutions on how to fix the issue. You may log in to your HP Instant Ink account page from here.

If the suggested information can't be found, please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile Name, you should see a little blue envelope, please click on it. 

Let me know. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day!

[DonewithU]

The Instant Ink program is a BIG RIPOFF. I have owned HP printers FOREVER. Two years ago I bought an Envy Photo printer and signed up for Instant Ink. I have paid in $76.80 to the program and received exactly ONE SET of ink cartridges, when the original partial cartridges shipped with the printer ran out. ONE SET OF INK cartridges IN TWO YEARS! 

For the past year, I have tried to ask for more ink because the print quality was getting worse and worse. Nothing. They finally sent a black cartridge last month because I said, honestly, that print quality was deteriorating, that was  just before I cancelled my subscription IN FRUSTRATION and now MY PRINTER IS BRICKED. I was so disappointed that I BOUGHT AN EPSON printer today and I will NEVER BUY AN HP AGAIN. They said it counts pages but since I mostly print in black they won't send any cartridges until I use up the color set. RIDICULOUS. 

I just bought a brand new EPSON for $79.95. AND their cartridges are CHEAPER THAN HP.

I was a loyal customer. I'm done with cheaters and companies who don't have any way to contact A REAL PERSON, or even to SEND AN EMAIL TO CUSTOMER SERVICE just a stupid 'Virtual Agent" that is dumber than a ROCK and gives the same answer no matter what you ask for.

Signed,

DONE WITH HP

[asmita6658]

Hi @DonewithU

Welcome to the HP Support Community. 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

Thank you for visiting the HP Support Community. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day!