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I am unable to access my account details.  I suspect I need to upgrade my account before my billing date (less than a week away) but cannot.  Have tried Chrome, Edge and the HP App on my lap top, all with the same result... 😞

1 REPLY 1
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@QuittingSoon 

 

Welcome to the HP Community --

 


@QuittingSoon wrote:

I am unable to access my account details.  I suspect I need to upgrade my account before my billing date (less than a week away) but cannot.  Have tried Chrome, Edge and the HP App on my lap top, all with the same result... 😞


 

Honestly, I do not know the normal time frame for this.

I believe it will be faster if you can reach out to Instant Ink Support directly.

 

--------------------------------------------

 

-- Contact Instant Ink Support --

 

Can't stand it?

 

Want to skip all the watching and reading --

Need or want to complain, explain, or ask for help?

 

It might be faster for you to contact Instant Ink Support directly.

 

Depending on the region, the website posts limited Saturday hours in addition to Mon-Fri hours.

 

-- Dragon Suggests --

 

1)  Contact Instant Ink Support -

 

Open

  HP Instant Ink Support - Website

 

Click the Flag near the bottom of the page to update the region / country.

 

⇶  Scroll up / down to "Additional Support"  (About the middle of the webpage)

      Check phone and days / hours of operation.

 

OR

 

2)  Wait here for a Community Agent to find your request and answer your Instant Ink and Plan related questions.   NOTE >> Instant Ink Support and HP agents can access private information.

 

Thank you for participating in the HP Community --

Real people who own, use, and support HP devices.

 

Dragon-Fur

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.
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