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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
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‎03-16-2025 07:14 PM

HP Recommended
Product: HP OfficeJet Pro 9015e All-in-One Printer

My HP9010 printer is giving me message that brand new cartridges from Staples wont work until i enroll in HP Instant Ink program. I signed up initially but then cancelled adn out of the blue i get this message adn can't do anything with printer now. HELP!!

Category:
1 REPLY 1

‎03-21-2025 06:53 AM

HP Recommended

@SayHey24RIP, Welcome to HP Support Community. 

 

Thank you for posting your query, I will be glad to help you. 


We understand that you have cancelled the instant ink subscription. 
When you cancel, 

  • You can continue printing with Instant Ink supplies until the end of your current billing cycle.
  • At the end of the billing cycle, you must remove Instant Ink cartridges and purchase Original HP Ink or Toner directly from the retailer of your choice to continue printing. Instant Ink cartridges only work in enrolled printers.

You may refer to this document - Cancel your account | HP® Support

 

I hope this helps. 
 

Take care and have a good day. 

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping! 

 

Max3Aj

HP Support 

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