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Els69
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Message 1 of 2
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Flag Post

Message on printer Color installed incorrectly

‎05-01-2020 07:27 AM - last edited on ‎05-01-2020 09:34 AM by Retired

HP Recommended
Product: Officejet 5740 e-All-in-One
Operating System: macOS 10.15 Catalina

Problem with the color cartgidge HP Officejet 5740 all-in-one-printer (home use)

Serialnumber [edit]

Just recieved the Starterkit InstantInk. The black cartridge checkes out okay but says the color is installed incorrectly. No matter what i do, it doesn't help. Finding help on this subject is really poor! 

 

Please help!

1 REPLY 1
TEJ1602
HP Support Agent
HP Support Agent
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Message 2 of 2
Flag Post

‎05-01-2020 12:02 PM

HP Recommended

@Els69, Welcome to HP Support Community!

 

To assist you better, We would need some information related to your Instant Ink Subscription. This information cannot be shared on a public post.

I have sent you a private message, reply to the message with your details.

 

In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link.

 

Keep me posted.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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