Missing 2 month free trial

[Jmc999]

Hello,

I bought a new printer which stated it came with a free 2 month trial for instant ink.  I signed up within 7 days and with 2 referral codes, so expected 4 months free.  My account does not mention the free 2 months that should have come with the printer.  It does mention the 2 referral codes and 1 month credited due to 4 week delay in getting ink.

Thanks

[Jmc999]

I have attached a screen shot of the box with the offer.  There was a leaflet about signing up to instant ink but no code to redeem that I could find.

 

[TEJ1602 · Accepted solution]

@Jmc999, Welcome to HP Support Community!

To assist you better, We would need some information related to your Instant Ink Subscription. This information cannot be shared on a public post.

I have sent you a private message, reply to the message with your details.

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Keep me posted.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[Jmc999]

An agent via messenger resolved the issue for me yesterday once I sent proof of purchase and a screenshot of the packaging showing the offer.

Thanks for your reply