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Common problems for HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP+ PLANS: INK AND TONER..
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Missing 2 month free trial

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Envy 6000 series

Hello,

 

I bought a new printer which stated it came with a free 2 month trial for instant ink.  I signed up within 7 days and with 2 referral codes, so expected 4 months free.  My account does not mention the free 2 months that should have come with the printer.  It does mention the 2 referral codes and 1 month credited due to 4 week delay in getting ink.

Thanks

 

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I have attached a screen shot of the box with the offer.  There was a leaflet about signing up to instant ink but no code to redeem that I could find.

20210112_173914.jpg

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@Jmc999, Welcome to HP Support Community!

 

To assist you better, We would need some information related to your Instant Ink Subscription. This information cannot be shared on a public post.

 

I have sent you a private message, reply to the message with your details.

 

In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link.

 

Keep me posted.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

TEJ1602
I am an HP Employee

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An agent via messenger resolved the issue for me yesterday once I sent proof of purchase and a screenshot of the packaging showing the offer.

 

Thanks for your reply 

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