cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    HP Solution Center Adobe Flash player error

    Please check this document to find the workaround solution for Print and Scan - HP Solution Center doesn't open

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
  • ×
    Information
    HP Solution Center Adobe Flash player error

    Please check this document to find the workaround solution for Print and Scan - HP Solution Center doesn't open

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
Common problems for HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP+ PLANS: INK AND TONER..
Level 1
3 2 1 0
Message 1 of 3
179
Flag Post

Solved!

Missing Instant Ink Shipments - No Tracking

HP Recommended
HP OfficeJet 8015 All‑in‑One Printer
Microsoft Windows 10 (64-bit)

Hi.   

 

Signed up to Instant Ink from the UK on 27th Sept for my  new printer.

 

Shipment tracking shows that my initial welcome pack which was shipped on the same day, but has never arrived, nor was there any tracking information.

 

I tried to use the Virtual Agent on 9-12th Oct to chase, however when you eventually get around to requesting to chat with someone who covers the UK, you get a message that the help centre is closed and to try later - I have tried at all times during the day and evening and always got the same message.

 

I eventually found a number I could whatsapp and spoke to an Agent on 12th  who said they will expediate a delivery and I should get it within 3 working days.  Well, that was a week ago and still no shipment and also no tracking info on the website.

 

I have tried messaging the whatapp number yesterday and today but have had no response at all.

 

Hoping someone @Jay_G24 maybe ? could step in and tell me what is going on.

 

It certainly looks like I am not the only one having this sort of problem either.

2 REPLIES 2
Author
Level 1
3 2 1 0
Message 2 of 3
Flag Post
HP Recommended

So.  No response at all from HP support staff on here it seems.

 

I called and was told 3-5 days - that was over a week ago.  I am giving them until the end of this week and will then return the printer as not fit for purpose.

0 Kudos
Author
Level 1
3 2 1 0
Message 3 of 3
Flag Post
HP Recommended

finally got a shipment of ink over the weekend.

0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation