Missing Instant Ink Shipments - No Tracking

[Zeph24]

Hi, I signed up for HP Instant Ink on April 26th. Shipment tracking showed that a welcome kit was shipped on April 26th, and was supposedly meant to arrive in 10 days, but there is no tracking number available and it still hasn't arrived. 

[VikramTheGreat]

Hi @Zeph24,

Welcome to the HP support community.

We understand that you are waiting for the welcome kit. I will surely try to find and get all the help tracking the details.

Please help us with the Printer serial number or the product number in a private message for further assistance.
 

Here is the link to find the product number: - Click here

To access your private messages, simply click the private message icon in the upper right corner of your HP Support Community profile, next to your profile and send a private message to me with the serial number, because we value your privacy.
 

VikramTheGreat

HP Support

[Zeph24]

Hi i sent you a private message, did you receive it?

[VikramTheGreat · Accepted solution]

Hi @Zeph24,

Thank you for getting back. We did receive the message, and as informed shipment is in the process, I would request you to wait for 24 to 48 business hours. Within that, you should get the ink; if not, I will try to check for alternative options for shipment.

Do check and keep us posted

VikramTheGreat

HP Support

[Zeph24]

Thank you, I will keep checking

[VikramTheGreat]

Hi @Zeph241 

Thank you for letting me know. Do keep me posted

VikramTheGreat

HP Support

[Zeph24]

Hi, I finally received an email with the tracking information for the instant ink cartridges, thank you for the help. 

[VikramTheGreat]

Hi @Zeph24,

You're very welcome—I'm glad to hear the tracking email finally came through!
 

If you have any other questions about Instant Ink, cartridge installation, or anything else, feel free to reach out. Enjoy your printing! 😊

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, as it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

VikramTheGreat

HP Support