• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
Locked

‎01-13-2023 05:42 AM

HP Recommended
Operating System: Microsoft Windows 10 (64-bit)

My rollover day is the 13th (today).  I should have about 200 rollover pages but it shows zero.  Yesterday I saw I had used up my plan pages and rollover from the previous month, so I did what I always do in that situation: upgrade to the next plan (300 pages per month) then downgrade back to my normal plan (100 pages per month) effective the next month, which is today.  This keeps me from paying the high cost of additional pages.  This morning I looked and I have the regular 100 pages I should have, but no rollover pages.  I should have at least 200 (what I had going into last period plus what I had left last period).

Category:
1 REPLY 1

‎01-13-2023 06:43 AM

HP Recommended

The pages you didn't print in a month from your monthly plan are going to your rollover pages.

The leftover of 100 pages you have from today will go next month in a rollover.




My profile on LinkedIn

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community or Agent Ask the Virtual Agent
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.