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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
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‎06-04-2026 08:38 PM

HP Recommended

After using the self-support the error message has been reset many times and always returns.  The ink levels are fine but after printing on a few pages the error message returns.  The ink cartridges are approaching 2 years old and need to be replaced.  How do I order new ink?

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3 REPLIES 3

‎06-05-2026 11:51 AM

HP Recommended

Hi @James1412 

 

Please, try the procedures below:

 

How to fix ink cartridge errors on HP Inkjet printers | HP Support

 

Best regards

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‎06-05-2026 01:27 PM

HP Recommended

As stated in the original message. This has already been explored and done many times. The error message resets and reliably returns every time very quickly. I simply need to order a new cartridge but can’t find how on the help/support page. It is not a problem with ink levels or it would come automatically but that is not the case. 

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‎06-05-2026 03:00 PM

HP Recommended

Hi @James1412 

 

The assistantes below for help you:

 

HP® Service Center Locator - United States | HP® Support

 

Best regards

Welcome to the Community, I am a volunteer and private messages will not be answered.
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