Missing rollover pages

[pghmarc]

I have had an instant ink subscription for years, but I never received any credit for unused pages. I have never printed anywhere near my page allotment, yet my rollover page count is 0 and has been 0 for quite some time. I have used the AI with no luck, and I have also looked at the posts on the board and couldn't find a solution. 

[Max3Aj]

@pghmarc, Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 

Rollover Pages:

• Unused pages from your monthly plan automatically roll over to the next month.
• There's a maximum rollover limit based on your specific plan.
• If you downgrade your plan, a new rollover maximum applies, and any rollover balance exceeding that limit will be lost.

Additional Page Charges:

• Printing beyond your monthly plan and any rollover balance will result in charges for additional pages.
• These additional pages are billed in blocks, with the block size determined by your plan.
• Any unused pages within these additional page blocks will also roll over for future use.

Consider Upgrading:

• If you regularly pay for additional page blocks, upgrading to a plan with a higher monthly allowance may be more economical.

You may refer to this document - Instant Ink account management | HP® Support

I hope this helps. 

Take care and have a good day. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping! 

Max3Aj

HP Support