My All-in-Plan was suspended before the deadline to pay the past due amount

[ReeRee24]

I had been satisfied with HP and the All-in-Plan until an issue arose with a January 17,  2025, payment that was not credited to my account.  Then this morning, February 27th, I discovered that my plan had been suspended 2-days before the payment deadline, even though I had received an email, text message, and was verbally told the deadline is tomorrow, February 28th. By the way, my bill has now been paid. My first issue, which has since been resolved, was after I'd emailed bank account screenshots of my January 17th payment, then had to speak to a supervisor, who insinuated that I was not telling the truth even after viewing the screenshots.  That was unprofessional and quite an insult.  I pray that my issues with my All-in-Plan and printer are few and that my conversations with customer service are minimal.

[zoey7886]

@ReeRee24, Welcome to HP Support Community.    

Thank you for posting your query, I will be glad to help you. 

I would need to know a few details regarding your Instant ink account to help you get the ink cartridges sorted. Since the instant ink account details are confidential, please send me the required information via private message.    

To access your private messages, simply click the private message icon on the upper right corner of your HP Support Community profile, next to your profile name. 

You can use this link as well: 

Private Messages - HP Support Community 

To locate your account, please provide 

Your registered email address 

Your Instant Ink account ID 

Serial number of your printer enrolled in instant ink 

Confirm your address

Take care and have a great day ahead! 

Best Regards, 

[ReeRee24]

I am an all-In-Plan customer, not Instant Ink...although I do receive instant ink with the "All In".  Once I paid the bill, my account was reactivated, but it shouldn't have been suspended on the day prior to the deadline. Why did that happen?  Is HP in a different time zone?