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‎03-05-2026 10:26 AM

HP Recommended

My HP App is installed in my PC but does not run; meaning click open, try to open something and then closes. Can't be repair as I tried and says can't be repaired any there way to use it for scanning to my PC?

1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎03-07-2026 06:46 PM

HP Recommended

Hi @carla1966,

 

Welcome to the HP Support Community.

 

Thank you for posting your query.

 

I understand your HP app is installed on your PC but does not run properly, I would request you to please follow the steps:

 

Run as Administrator:

Right-click on the HP app icon and select "Run as administrator". This might help overcome any permission-related issues preventing the app from running.

 

Reinstall HP Smart

  • Uninstall HP Smart completely.
  • Restart your PC.
  • Reinstall the latest version from the Microsoft Store.
  • If it still crashes, check for Windows updates and graphics driver updates, as these sometimes cause app instability.

Take care and have an amazing day!

 

Did we resolve the issue? If yes, please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!

 

Regards

Pallipurath.

I'm an HP Employee.


If this reply helped resolve your issue, please select the Accept as Solution as it helps others in the community quickly find the answer they’re looking for.


And if you found this reply helpful, clicking Yes below is a great way to let us know we’re providing the support you need, as it encourages us to keep improving and sharing helpful guidance.

View solution in original post

1 person found this reply helpful
Was this reply helpful? Yes No
1 REPLY 1

‎03-07-2026 06:46 PM

HP Recommended

Hi @carla1966,

 

Welcome to the HP Support Community.

 

Thank you for posting your query.

 

I understand your HP app is installed on your PC but does not run properly, I would request you to please follow the steps:

 

Run as Administrator:

Right-click on the HP app icon and select "Run as administrator". This might help overcome any permission-related issues preventing the app from running.

 

Reinstall HP Smart

  • Uninstall HP Smart completely.
  • Restart your PC.
  • Reinstall the latest version from the Microsoft Store.
  • If it still crashes, check for Windows updates and graphics driver updates, as these sometimes cause app instability.

Take care and have an amazing day!

 

Did we resolve the issue? If yes, please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!

 

Regards

Pallipurath.

I'm an HP Employee.


If this reply helped resolve your issue, please select the Accept as Solution as it helps others in the community quickly find the answer they’re looking for.


And if you found this reply helpful, clicking Yes below is a great way to let us know we’re providing the support you need, as it encourages us to keep improving and sharing helpful guidance.

1 person found this reply helpful
Was this reply helpful? Yes No
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