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05-28-2022 05:07 AM
My HP Envy 6032 lid will not open to give me access to replace the ink cartridges. There appears to be some sort of lock in place and i do not want to try forcing it and then break the printer. There is no error message showing. I have tried turning off pier and disconnecting the power source completely and this does not work. This should be so simple to do but HP have a habit of making the simple almost impossible to do with some hidden solution that only a few people know about and does not seem to get shared anywhere online. Please help.
05-28-2022 07:19 AM
Welcome to the HP User Community.
None of the references I've checked mentions a lock.
Make sure the printer power is on.
If you are unsure of which cartridges are used in the printer,
If you cannot open the printer,
Check the Printer Specifications
Section Print cartridges
How-to document (includes how to install the ink cartridges)
Ink = 305
HP Printer Home Page - References and Resources – Learn about your Printer - Solve Problems
“Things that are your printer”
When the website support page opens, Select (as available) a Category > Topic > Subtopic
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Categories: Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), more
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