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‎05-28-2022 05:07 AM

HP Recommended
Product: HP ENVY 6032 All-In-One Printer

My HP Envy 6032 lid will not open to give me access to replace the ink cartridges.  There appears to be some sort of lock in place and i do not want to try forcing it and then break the printer.  There is no error message showing. I have tried turning off pier and disconnecting the power source completely and this does not work.  This should be so simple to do but HP have a habit of making the simple almost impossible to do with some hidden solution that only a few people know about and does not seem to get shared anywhere online.  Please help.

2 people had the same question
1 REPLY 1

‎05-28-2022 07:19 AM

HP Recommended

@gazmos12 

 

Welcome to the HP User Community.

 

None of the references I've checked mentions a lock.

Make sure the printer power is on.

 

If you are unsure of which cartridges are used in the printer,

If you cannot open the printer,

Check the Printer Specifications

Product Specifications for the HP ENVY 6032 All-In-One Printer (5SE19B)

Section Print cartridges

 

 

How-to document (includes how to install the ink cartridges)

HP DeskJet, ENVY 6000, 6400 Printers - First Time Printer Setup 

Ink = 305

 

and

Video

HP Envy 6055 | HP Envy 6055e |HP Envy Pro 6455 | HP Envy 6455e Replacing install ink cartridges

 

and

User Guide 

Page 59

 

 

HP Printer Home Page - References and Resources – Learn about your Printer  - Solve Problems

 “Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), more

Open

HP ENVY 6032 All-In-One Printer 

 

Thank you for participating in the HP Community.

Our Community is comprised of volunteers - people who own and use HP devices.

Click Helpful = Yes to say Thank You

Question / Concern Answered, Click "Accept as Solution"

 

 

Dragon-Fur

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