My HP shipping label and box was sent to the wrong address

[KristinHarley]

I was told a box and a shipping label would be sent to my address. I waited for it and it never came. I t turns out it was sent to the wrong address.

[Max3Aj · Accepted solution]

@KristinHarley, Welcome to HP Support Community.   

Thank you for posting your query, I will be glad to help you. 

I would need to know a few details regarding your Instant ink account to help you get the ink cartridges sorted. Since the instant ink account details are confidential, please send me the required information via private message.   

To locate your account, please provide 

Your registered email address 

Your Instant Ink account ID 

Serial number of your printer enrolled in instant ink 

Confirm your address, 

Please click on it. I hope this helps resolve this issue completely, Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Yes" on the bottom right to say 

Take care and have a great day ahead! 
 

Regards, 
Max3Aj

[KristinHarley]

Thank you. Note this is not about printing, but about a package sent to the wrong address which was meant for me to send in my computer for repair. After posting this message and about 7 phone calls later, I finally reached an agent, Rohan, who was very helpful and assisted me in being able to send in my laptop for repair. I no longer need help (with printers or laptops).

[Max3Aj]

Thank you for letting me know, @KristinHarley. 

I am glad you were able to get this sorted. 

Please feel free to reach out to us for any queries or assistance. 

Have a nice day and weekend! 

Regards, 
Max3Aj