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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .

‎05-11-2025 01:40 PM

HP Recommended
Product: HP ENVY Photo 7855 All-in-One Printer

My computer is out of black ink so I signed into Instant Ink to see what is the problem.  My printer shows green as online and green as subscribed by my ink levels are not displaying like it does for my other printer.  Instead, there is a message stating, "Unable to load data."

David_L3_0-1746992416153.png

 

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1 REPLY 1

‎05-12-2025 12:02 PM

HP Recommended

Hi @David_L3 

 

Welcome to the HP Support Community!

 

Thanks for posting your query! We're here to help you get back up and running.

 

It sounds like your printer is connected but not properly communicating with HP Instant Ink, which is preventing ink refills. Here are some steps to troubleshoot:

 

1. Restart Everything

  • Turn off your printer, computer, and router.
  • Wait 60 seconds, then turn them back on.
  • Try checking Instant Ink again.

2. Check Web Services

  • Open your printer’s Embedded Web Server (EWS):
    • Type your printer’s IP address into a web browser.
    • Go to Settings > Web Services.
    • Ensure Web Services is enabled.

3. Update Printer Firmware

  • Go to Settings > Printer Maintenance > Update Firmware.
  • Install any available updates and restart the printer.

4. Reset Instant Ink Connection

  • Open HP Smart and remove the printer.
  • Re-add the printer and sign into Instant Ink.
  • Check if ink levels appear.

 

Let me know if you need further assistance! 😊

 

 

If my response helped, please mark it as an Accepted Solution! ✅ It helps others and spreads support. 💙 Also, tapping "Yes" on "Was this reply helpful?" makes a big difference! Thanks! 😊

 

Take care, and have an amazing day!

 

Regards, 

Hawks_Eye

I am an HP Employee.

If my response helped, please mark it as an Accepted Solution! ✅ It helps others and spreads support.  Also, tapping "Yes" on "Was this reply helpful?" makes a big difference! Thanks! 
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