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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
CodieCat
New member
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Message 1 of 2
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My black ink has dried out

HP Recommended
HP ENVY 5020
Microsoft Windows 10 (64-bit)

Hi There, I have not printed for a while and my black ink has dried out, I think. I have cleaned the cartridges twice and the black ink is only printing on one side. My question is if I go out and buy my own ink cartridge, will this affect my instant ink in some way? I need to print very soon. Thank you

1 REPLY 1
Jay_G24
HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

Hi @CodieCat,

 

You can install regular cartridges and print using it.

 

Please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile name, you should see a little blue envelope, please click on it. 

 

Let me know. 

 

And, Welcome to the HP Support Community

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day!

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