My cartridges wont work since cancelling enrolment

[Shida1]

Hp 8020 series

[Nal_NR]

Hi @Shida1,

Welcome to the HP Support Community. 

I'd like to help!

To be able to answer you effectively, we need some information.

Since you mentioned that, the cartridges are not working after you cancel your enrollment. Are you still using Instant ink cartridges after canceling?

If yes, then the instant ink cartridges do not work, once you cancel the subscription.

However, here's what you need to know & do:

If you have an instant ink cartridge on your printer, remove it and discard that, you can only use regular cartridges on your printer once you cancel the program.

That said, if you have trouble using regular cartridges, I recommend you turn off the web service using the steps from this link: https://support.hp.com/in-en/document/c04808536

when done successfully, check if it works fine.

Hope this helps! Keep me posted for further assistance.
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