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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
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My Ink cartridge is not working and I don‘t know why. It just suddenly had a problem. This Ink cartridge is brand new, and I had already used it to copy something, but when I went ahead to copy the second thing, it just didn’t work and in the app they showed me that there was a problem and I should change it, even though it is brand new, and I paid a log of money for it. 

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Hi @Fatima34,

 

Welcome to the HP Support Community. 

 

I'd like to help!

 

To be able to answer you effectively, we need some information.

 

May I have the exact product name and number? Refer to this document for steps to find the product details. Do not share any of your personal information such as serial, phone number, email ID, etc.

Elohi_NR
I am an HP Employee
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