-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
- HP Community
- Apps, Services & Software
- HP Instant Ink
- My instant Ink cartridge is unable to communicate with print...

Create an account on the HP Community to personalize your profile and ask a question
10-07-2022
01:40 PM
- last edited on
10-07-2022
02:32 PM
by
RodrigoB
My printer tells me it is unable to communicate with ink - both - states offline when I have definitely put online, and the printer confirms online - I have run all the recommended fixes to no avail - final recommendations from HELP support is replace cartridges - such a long time since I received any - I have tried to find how and where I can ask for the replacements to no avail - even tried whatsapp but gave up after waiting such a long time
[personal info removed]
10-11-2022 06:33 AM
Hi @mkfarmer
Welcome to the HP Support Community. It is a great way to post questions and find resolutions by working with specialists in the HP community.
Thank you for posting your query. I will be glad to help you.
In order to validate your instant ink subscription, we need some information related to instant ink. This information cannot be shared on a public post.
I have sent you a private message to get this information. Please reply to this in a private message.
To access your private messages, click the Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link
Keep me posted and have a great day ahead!
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Yes" on the bottom right to say “Thanks” for helping