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‎01-11-2023 10:01 AM - last edited on ‎01-13-2023 10:44 AM by Retired

HP Recommended
Product: HP DeskJet 3760 All-in-One Printer

My instant ink account is suspended. The error said I needed to update my payment method. I have updated it twice, and verified my email address. I even received an email from HP thanking me for updating my payment method. However, I still can't print and my account still says "Suspended". The virtual assistant is useless. I'm going on a week without being able to print. 

2 people had the same question
1 REPLY 1

‎01-24-2023 07:44 AM

HP Recommended

Hi @Natria3,

 

Welcome to the HP Support Community. 

Thank you for posting your query. I will be glad to help you.

 

To validate your instant ink subscription, we need some information related to instant ink. This information cannot be shared on a public post.

 

I have sent you a private message to get this information. Please reply to this in a private message.

 

To access your private messages, click the Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link

Rainbow23 - HP Support.
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