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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
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‎05-09-2022 02:30 AM - last edited on ‎05-09-2022 07:36 AM by Retired

HP Recommended
Product: HP ENVY 4507 e-All-in-One Printer
Operating System: Microsoft Windows 10 (32-bit)

Hi, my printer had run out of ink & on the contract I have with HP they send me out the ink. The new cartridge will not work? It says 'Incompatable Cartridge. The indicated cartridges are not intended for use in this printer'

1 REPLY 1

‎05-09-2022 09:18 AM

HP Recommended

What are the cartridge numbers on the cartridge HP sent?

 

The document here has information on contacting HP to get replacement Instant Ink cartridges.  Go to the HP Instant Ink site, the phone number (or chat option for some countries) will be listed in the lower center of the opening screen.  Alternately, you can click on the Virtual Assistant.  When the assistant opens type "Where is my ink?" (w/o the quotes).  The system will ask a few questions and then schedule your shipment.

 

 

 

Instant Ink Support.png


Bob Headrick,  HP Expert

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