My printer has run out of color ink. It says it will be sent automatically but it hasn’t arrived yet

[Melissa164]

I have been having this issue for months now. My printer has run out of color ink. It shows in settings that the ink would be shipped automatically but so far the ink has not arrived yet even though it says it has no color ink. How can i get color ink.

[Nal_NR · Accepted solution]

Hi @Melissa164,

Welcome to the HP Support Community. 

I'd be happy to help you! 

In this scenario, I would need to know a few details regarding your Instant Ink account to help you get the ink cartridges sorted.

Since the instant ink account details are confidential, please send me the required information via private message.

I am sending you a private message with the information required. Please check the mailbox icon at the top-right corner of this screen.

Please check your Private message icon on the upper right corner of your HP Forums profile,

Next, to your profile Name, you should see a little blue envelope, please click on it.

I hope this helps resolve this issue completely,

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.