My printer is connected to my router by wifi, but in Instant Ink portal, it's impossible to connect.

[Mart500]

My printer is connected to my router by wifi, but in Instant Ink portal, it's impossible to connect it, and it shows Not ready to print.  My network is private,   Here is what I see in Web Services Settings :

Web Services Overview

Web Services Status	Enabled
Internet connection	Connected
Printer connection to HP Connected	Connected

Web Services Settings

HP ePrint	On
HP Instant Ink	Disabled

I have tried to remove Instant Ink cartridges, and reinsert them, but it still says it's impossible to connect the printer in Instant Ink portal and the printer is connected to the router network.  The printer wants to print an alignment page, but it cannot because it says this cartridge needs to be subscribed to HP Instant Ink.  The printer can no longer print anything.  My ink levels in HP Smart show full for black and color cartridges.  Can someone help me please ?

[Hawks_Eye]

Hi @Mart500 

Welcome to the HP Support Community! We're here to help you get back up and running.

Thank you for the detailed breakdown—it’s clear you’ve already taken thoughtful steps to reconnect your printer. The fact that Web Services and HP Connected show “Connected” while HP Instant Ink remains disabled suggests the printer is online but not linked to your Instant Ink account. 

Let’s go through a focused set of actions to help restore functionality:

Step-by-step actions to reconnect HP Instant Ink

Enable HP Instant Ink manually

• On the printer’s control panel, go to Settings → Web Services Settings → HP Instant Ink.
• If “Disabled” is shown, tap to enable it.
• Wait for the printer to process and update its status.

Check printer enrollment status

• Visit https://instantink.hpconnected.com and sign in.
• Go to My Account → Printers.
• Confirm that your printer’s serial number appears and is marked as “Enrolled.”
• If not, click Add Printer and follow the prompts to re-enroll.

Print a Web Services Information Page

• On the printer, go to Settings → Web Services Settings → Print Info Page.
• This page shows the printer’s email address and Instant Ink status.
• If the status still shows “Not ready to print,” proceed to the next step.

Remove and re-enable Web Services

• Go to Settings → Web Services Settings → Remove Web Services.
• Confirm and wait for the printer to reset.
• Then go back and select Enable Web Services.
• This refreshes the printer’s connection to HP’s cloud services.

Check cartridge authentication

• Instant Ink cartridges require an active subscription to function.
• If the subscription is paused, cancelled, or not linked, the printer will block printing.
• Confirm your subscription status at https://instantink.hpconnected.com.

Update printer firmware

• Open the HP App on your Windows PC.
• Go to Settings → Printer Update.
• Install any available updates to ensure Instant Ink and Web Services are fully supported.

You’ve already shown great care in checking the network and cartridge status. Once Web Services are refreshed and Instant Ink is re-enabled, the printer should resume normal operation. 

If my response helped, please mark it as an Accepted Solution! ✅ It helps others and spreads support. 💙 Also, tapping "Yes" on "Was this reply helpful?" makes a big difference! Thanks! 😊

Take care, and have an amazing day!

Regards, 

Hawks_Eye

[Mart500]

Hi,

Thank you for your help.  I tried to enable HP Instant Ink manually.  On the printer’s control panel, I went to Settings → Web Services Settings, but I didn't see HP Instant Ink option in my printer settings there.  I saw HP ePrint option there, and it seems to be activated since the sliding button is on the right, and in the EWS (with the IP adress of my printer), ePrint is also shown as activated.  Is it normal that I don't see HP Instant Ink option in my printer ?  My printer is a HP OfficeJet 5255.

Automatic updates of my printer are enabled, and my subscription to Instant Ink is active, there is three free months remaining in my subscription.  

Thanks.