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HP OfficeJet Pro 8028 All-in-One Printer

My printer panel says: Cannot Print. Connect to the internet to continue printing with HP Instant Ink cartridges. Once this is done I get The cartridges you inserted are not monitored by your HP Instant Ink service. I did everything it said to do to no avail. I also ran out of ink, and purchased hp ink cartridges from a local office supply store. Nope nothing has printed. Please help..... 

Thanks in advance

MiamiJo 

1 ACCEPTED SOLUTION

Accepted Solutions
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Hi @MiamiJo,

 

Welcome to HP Support Community. 
Thank you for posting your query, I will be glad to help you.

 

I see that you are facing issues with your HP OfficeJet Pro 8028 All-in-One Printer using instant ink cartridges wherein it does not connect to internet.

 

Please follow the steps listed below to remove and set up web services:
1. Open the embedded web server (EWS):
a. Find out the IP address or hostname of the printer by pressing the Information button (i) to print an Information page.
NOTE: The printer must be on a network and must have an IP address.
b. In a supported web browser on your computer, type the IP address or hostname assigned to the printer. For example, if the IP address is 123.123.123.123, type the following address into the web browser: http://123.123.123.123.
2. Click the Web Services tab, and then click Remove Web Services in the Web Services Settings section.
3. Click Remove Web Services.
4. Click Yes to remove Web Services from your printer. 


You may also refer to this document to turn off web services: https://support.hp.com/in-en/document/c04808536 


5. Click the Web Services tab again.
6. In the Web Services Settings section, click Setup, click Continue and follow the onscreen instructions to accept the terms of use.
7. If prompted, choose to allow the printer to check for and install printer updates.
8. When the printer is connected to the server, the printer prints an information page. Follow the instructions on the information page to finish the setup.


You may refer to this document to setup webservices: https://support.hp.com/in-en/document/c05329102 

 

Let me know if this helps and have a nice day ahead.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Rainbow23 - HP Support.

View solution in original post

1 REPLY 1
HP Recommended

Hi @MiamiJo,

 

Welcome to HP Support Community. 
Thank you for posting your query, I will be glad to help you.

 

I see that you are facing issues with your HP OfficeJet Pro 8028 All-in-One Printer using instant ink cartridges wherein it does not connect to internet.

 

Please follow the steps listed below to remove and set up web services:
1. Open the embedded web server (EWS):
a. Find out the IP address or hostname of the printer by pressing the Information button (i) to print an Information page.
NOTE: The printer must be on a network and must have an IP address.
b. In a supported web browser on your computer, type the IP address or hostname assigned to the printer. For example, if the IP address is 123.123.123.123, type the following address into the web browser: http://123.123.123.123.
2. Click the Web Services tab, and then click Remove Web Services in the Web Services Settings section.
3. Click Remove Web Services.
4. Click Yes to remove Web Services from your printer. 


You may also refer to this document to turn off web services: https://support.hp.com/in-en/document/c04808536 


5. Click the Web Services tab again.
6. In the Web Services Settings section, click Setup, click Continue and follow the onscreen instructions to accept the terms of use.
7. If prompted, choose to allow the printer to check for and install printer updates.
8. When the printer is connected to the server, the printer prints an information page. Follow the instructions on the information page to finish the setup.


You may refer to this document to setup webservices: https://support.hp.com/in-en/document/c05329102 

 

Let me know if this helps and have a nice day ahead.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Rainbow23 - HP Support.
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