My printer keeps displaying an error message about the ink cartridge

[coconutt96]

My printer keeps displaying an error message about the ink cartridge and will not print. I have followed steps prompted by the printer to fix the issue and it has not worked. I also found a forum having the same issue and the steps did not help either. I have checked and the printer has no updates needed and is up to date. I think it needs a new ink cartridge because it says that there is still ink in it when I check the levels but it does not register after so it wont print. It is the color ink cartridge.

[TEJ1602]

@coconutt96, Welcome to HP Support Community!

May I have the exact model name of the product? Refer to this document for steps to find the product details. Do not share any of your personal information such as serial, phone number, email ID, etc. 

And is your printer enrolled on Instant Ink?

Keep me posted for further assistance.

[Wicklowelk]

Hp Envy Photo 6200  and on the instant ink plan 

[TEJ1602]

@Wicklowelk

Thanks for replying!

To assist you better, We would need some information related to your Instant Ink Subscription. This information cannot be shared on a public post.

I have sent you a private message, reply to the message with your details.

In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link.

Keep me posted.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[Lav19]

A HP member of staff contacted me in private after tagging myself with the same post and ordered a new ink cartridge for me. It’s all confirmed in email that it’s ordered and should arrive shortly.  Make sure is genuine PH member of staff before you send your information by checking if it’s got the HP LOGO attached next to its name. Hope that helps. Good luck ! 

[SianHill]

I also have the same issue.

[Gazwold]

I have exactly the same problem, how do you get hold of some one to send some more colour bloody ink as the catridge must have a fault. 😞

HP please contact me?

i have invoicing to get on with and this might be launched out the window and instant ink cancelled.

regards

gary

[TEJ1602]

@Gazwold, Welcome to HP Support Community!

To assist you better, We would need some information related to your Instant Ink Subscription. This information cannot be shared on a public post.

I have sent you a private message, reply to the message with your details.

In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link.

Keep me posted.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[TEJ1602]

@SianHill, Welcome to HP Support Community!

Is your printer enrolled on Instant Ink?

Which ink cartridge gives you error color or the black?

Have you tried replacing the ink cartridges?

Keep me posted for further assistance.

[SianHill]

The printer Ink is now working, the printer can now not connect to the web services

is there any way you can private message me to resolve this, I understand this is in the incorrect forum