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1F_in-bar Student
Student
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Message 1 of 2
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My printer keeps displaying an error message about the ink cartridge

Envy photo 7134
Microsoft Windows 10 (64-bit)

My printer keeps displaying an error message about the ink cartridge. I've been over and over the suggestions... I've re-fitted and re-fitted the cartridge... and it still gives that message. It seems I need a new black cartridge, and only a colour one is on the way. Yes, I have Instant Ink.

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HP Support Agent
HP Support Agent
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Message 2 of 2
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My printer keeps displaying an error message about the ink cartridge

Hi @1F_in-bar

 

Welcome to the HP Support Community. 

 

Appreciate you trying the steps. Please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile Name, you should see a little blue envelope, please click on it. 

 

Let me know. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day!

Asmita
I am an HP Employee

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