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12-09-2022 04:23 PM - last edited on 12-12-2022 06:43 AM by PalenoRafael
When I try to make a copy on my printer it gives me the message, "Connect Printer to update HP Instant Ink Statue." I press "Connect" and then it gives me the message "The Printer Could Not Connect to Internet". I press to connect, and it gives me the circling arrow symbol and says, "Checking Registration Status" and then it goes back to "Connect Printer to Internet." According to the panel on front and the message in my HPSmart page I am connected to the internet.
12-14-2022 01:57 AM - edited 12-14-2022 01:58 AM
Welcome to the HP Support Community
I'd like to help!
I understand you are getting an error message Connect Printer To Instant Ink on your HP Officejet Pro 8610 E-All-In-One Printer. Not to worry I will help you to get a resolution to resolve the issue.
To assist better:
- Is the blue Wi-Fi light solid on the printer? ( if the Wi-Fi Light is blinking then please re-connect the printer back to your Wi-Fi router - Restore Wi-Fi setup mode on your HP printer, Once you restore the network to defaults, then please follow the instructions on this link to connect the printer back to your PC.)
- How far is the printer located from the WiFi router?
- Do you have a dual-band router?
- If you have a dual-band router and both 2.4GHz and 5GHz networks share the same name/SSID, the printer will not be able to connect to the network. In this case, contact your Internet service provider to assign different names to both networks.
While you respond to that let's try the below suggestions:
Restart the computer, printer, and router
- To resolve many connectivity issues, restart the computer, printer, and router.
- NOTE: The following steps temporarily disconnect network and Internet connections, and require restarting your computer. Complete any tasks or downloads in progress before you continue.
- Turn off the router by pressing the power button or disconnecting the power cord.
- Turn off the printer.
- Close all running programs on your computer, and then shut down the computer.
- Press the power button or reconnect the power cord to the router, and then wait for the Internet activity light to display a normal connected status.
- Turn on the printer.
- Turn on the computer.
- Try to turn on Web Services.
- If the issue persists, continue to the next step.
Let's disable webservices and re-enable it
- Touch on the wifi icon ((i)) on the printer, and take down the IP address
- Open a web browser (ex Chrome or Mozilla) and type in the printer's IP
- click on webservices and remove webservices and re-enable it
- If the issue persists, proceed to the next step.
Update the printer firmware
- HP regularly releases printer updates. Updating the printer firmware might resolve the issue.
- Refer -- HP Printers - Updating or Upgrading Printer Firmware
Hope this helps!
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I am an HP Employee
12-22-2022 12:34 AM
Make sure your router is on and connected to the internet. If you have another device on the same router, make sure it can connect to the internet. If the router is not connected to the internet, contact your network service provider. Check the printer connection to the router.