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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
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Microsoft Windows 10 (64-bit)

My printer says offline, and it is not I cannot connect to instant ink? Office pro 8710 all in one printer. Have removed it several times have shut it off and, on several times, and updated it.  I got to my instant ink account shows it is connected. What can i do to resolve this?

3 REPLIES 3
HP Recommended

Hi @Ybeard1,

 

Welcome to the HP Support Community. 

 

I understand you have issues connecting to the instant ink account and you are getting an error cannot connect to the printer now.

 

Don't worry I'll try my best to help you out.

 

Did you make any changes to your printer?

 

Excellent description and a great diagnosis. It is greatly appreciated.

 

Restart the computer, printer, and router to resolve any error states present during the printer setup.

 

Try the steps recommended below.

Restart the printer: Restarting the printer can clear possible error conditions.

Restart the router: Restarting your router can clear any connection issues. Consult your router manufacturer, Internet service provider, or network administrator for instructions on how to restart the router.

Confirm your printer is connected: Make sure the printer is connected to a wired (Ethernet) or wireless network with an active Internet connection.

 

This condition occurs when Web Services is turned on, but the printer is not connected to the Web Services server. Use the printer Embedded Web Server (EWS) to enable Web Services, and then set up automatic printer updates to make sure your printer has the most up-to-date functionality. Periodic printer updates are required to use Web Services.

Load plain white paper in the paper tray.

On the printer control panel, press the Wireless and Information buttons at the same time.

A Network Configuration Page prints.

Find the IP address on the page.

Figure : IP address on the Network Configuration Page

  1. IP address on the Network Configuration Page

Type the IP address into the address bar of an Internet browser, and then press Enter.

The EWS opens in the browser.

Figure : Example of an IP address in a browser address bar

  1.  Example of IP address in browser address bar

From the Home tab, click Web Services.

Under the Web Services Settings section, click Setup, and then click Continue.

Check both boxes to accept the terms of use and enable Web Services, and then click Next.

The printer searches for updates and then automatically prints a Web Services information page.

  note:

For more information, go to Setting Up and Using HP ePrint.

 

Refer to this article to further troubleshoot web services issues on your printer. Click Here

 

Refer to this article to further troubleshoot printers not found on the network issues. Click here

 

f you still have issues after trying out the steps, please share a few instant ink details through a private message. So I can check the account details and help you out with your issue.

 

Instant ink account number-

Instant ink email address-

Printer serial number-

Shipping address-

 

 

Let me know how this works!
 

Have a good day ahead! :slightly_smiling_face:

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Elohi_NR
I am an HP Employee
HP Recommended

Hi @Ybeard1,

 

Hope I was able to fix the issue. If you need further assistance, feel free to reach out to us. 

 

Give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers and did reply to you!

Elohi_NR
I am an HP Employee
HP Recommended

Hi @Ybeard1,

 

As we did not hear from you, I'll be closing this case for now. If you need further assistance, feel free to reach out to us

Elohi_NR
I am an HP Employee
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