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‎09-15-2026 04:22 AM - last edited on ‎09-15-2026 06:49 AM by Level 16

HP Recommended
Product: Hp OfficeJet Pro 9020

I actually own this product but don't know why this system won't allow me to see it in the list. Attached the screenshot requested.

Basic information:
OS Windows 11 - regularly kept up to date
HP Smart app installed. I can see the printer normally
Connected on local network - no problem at all
Printer was originally registered in Switzerland, I was given for free because original owner did not need it anymore. I am in Italy and my SmartInk account is registered in Italy.

Please check attached information:

trainman2026_1-1789467601947.png

 

trainman2026_0-1789467465783.png

 

When I try to register printer in InstantInk program under my account I get the message that the printer is not compatible with it, but on printer documentation is clearly stated it is. 
I also own an ealier model, OfficeJet 9010, which works perfectly. I cannot understand why it does not work now. Please help.

>Do not include the product serial number, any case numbers, or any private information like Email or Phone Number<.




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1 REPLY 1

‎09-16-2026 01:09 PM

HP Recommended

Hello @trainman2026, Welcome to the HP Support Community.

Thanks for reaching out about your query regarding the HP Officejet Pro 9020 printer.

 

We appreciate the opportunity to assist you and are glad we could help work toward a resolution. We hope our support has been valuable.

 

To help us get started on resolving your issue, could you please provide us the serial number of the Officejet Pro 9020 printer on private message so that we can check if the printer was previously enrolled in instant ink?

 

Take care and have an amazing day! 

I'm an HP Employee.


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