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‎02-10-2020 08:23 PM

HP Recommended
Product: HP OfficeJet Pro 6968
Operating System: Microsoft Windows 10 (32-bit)

My printer is saying that it can not connect to web services. I have tried almost everything. It is connected to the internet. Someone said to print the network configuration page out, but I am out of black ink and instant ink will not work unless the printer is connected to the server. I am stuck in an endless circle where I get billed every month for not using my printer that will not connect. Please help... I just want to print my essays at home.

1 REPLY 1

‎02-13-2020 07:45 AM

HP Recommended

Hi @KenzieThePlant

 

Welcome to the HP Support Community. 

 

Appreciate you trying the steps. I'd suggest you Contact HP in your region regarding this issue, so that they can take a remote access and fix this. 

 

Have a great day! 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Asmita
I am an HP Employee

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