My printer won't print

[Fabio010377]

Printer states I might not be connected to HP instant ink..but I do have a subscription with them 1 got my inks and all .what is issue?

[zoey7886]

@Fabio010377, Welcome to the HP Support Community!  

Thanks for reaching out about your query regarding your printer that doesn't print! 

We're thrilled to have the opportunity to assist you and provide a solution.  

I understand how frustrating this can be, especially since you’re already subscribed and receiving ink. Let’s get this sorted out together!

First, let’s try a few troubleshooting steps to ensure your printer is properly connected to HP Instant Ink:

Check Printer Connection

Make sure your printer is connected to a stable Wi-Fi network. If you recently changed your router or Wi-Fi settings, your printer may need to be reconnected.

On the printer, go to the Wireless Settings and confirm it’s connected to the correct network.

Verify Instant Ink Status

Sign in to your HP Instant Ink account (instantink.hpconnected.com) and check if your printer is listed as active.

Look for any alerts about your subscription or billing that might need attention.

Restart & Refresh

Power off your printer, unplug it for about 60 seconds, then plug it back in and turn it on.

Restart your router as well to ensure a fresh network connection.

To better understand the issue, could you help with a few details?

Is the printer showing any error messages apart from the Instant Ink warning?

Have you noticed any recent changes in your Wi-Fi setup or HP account details?

Can you print regular documents, or is this affecting all printing functions?

Let me know what you find after trying these steps—I’m happy to assist further! 😊  

Take care, and have an amazing day!  

Did we resolve the issue? If yes, Please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!  

Regards,