NEW PRINTER

[BILL774]

If I purchase a new printer, what shall I

do with the instant ink for which I've paid

and can't use?

[Valsimot]

Do you mean instant ink cartridges? They must be returned to HP once you cancel your subscription on old printer.

[BILL774]

Will I get a refund?

[Valsimot]

Nope, because you didn't pay for ink cartridges.

When subscribed to instant ink subscription you are paying monthly for printed pages not for ink ( big difference) the ink you receive is free, and free ink must be returned to HP after subscription cancellation.

[BILL774]

I  DID pay for the ink. I have the

PAYPAL receipts to prove it.

[Valsimot]

No, you paid monthly for printed pages.  Ink cartridges are free, that is the catch. You get free ink while you are subscribed to instant ink subscription paying monthly for printed pages.

https://instantink.hpconnected.com/us/en/terms 

1. CANCELLATION.

1. Cancellation by You. You may cancel Your Service at any time online at www.hpinstantink.com, the cancellation link www.hpinstantink.com/cancel (for business customers, please use this cancellation link www.hpinstantink.com/cancel_business), or by calling the HP Customer Support at the HP Customer Support Telephone number noted at the beginning of this Agreement, and your Service will then be cancelled effective as of the last day of Your current Month Period. For example, if Your current Month Period runs from January 15th to February 15th, and You submit a cancellation request to HP on January 30th, Your Service will be cancelled as of February 15th. Upon cancellation all outstanding debt will be charged to Your account. Your Payment Method will be charged in full for Your last Month Period, and no refunds will be provided for Service Plan Pages or Rollover Pages that You did not print during that last Month Period or otherwise. Simply removing the Subscription Cartridges from Your printer, not printing, and/or not connecting Your printer to the Internet does not cancel Your Service or otherwise stop the Billing Cycles. After you cancel the Subscription Ink Service, HP will remotely disable the subscription cartridge, so you will no longer be able to print with it. You will then have the option to return the subscription cartridge to HP. No refunds will issue for any unused ink. To continue printing after cancellation, you will need to purchase a HP original cartridge and for non-HP+ printers, you purchase HP original cartridges or third-party cartridges that are compatible with your printer.