Need Yellow ink - Instant ink think I have one to install but its already been used.

[KJFenney]

I have run out of yellow ink, My account says that I should have one to install that they sent me back in October. This cartridge is the one that is currently in my printer and has run out. 

I've tried the virtual assistant and its sent me to whatsapp (no response from there) so thought I would try here.

I'm sure you used to be able to get the virtual assistant to send replacement inks but it appears that functionality has been removed. 

Any ideas how I get HP to send me a replacement yellow ink?

Thanks

[sandytechy20]

@KJFenney

Welcome to the HP support community.

I understand that the instant ink cartridge is not printing, and I am glad to assist you.

To assist you better, We would need some information related to your Instant Ink Subscription. This information cannot be shared on a public post.

I have sent you a private message, reply to the message with your details.

In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link.

Keep me posted.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.