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‎01-08-2024 02:31 PM

HP Recommended
Product: HP DeskJet 3755 All-in-One Printer

Printer is not printing appropriately, went through all the troubleshooting and steps to re-align the cartridges, and it is still not working. Went online to get support, and it says my warranty is expired, however I have my proof of purchase that shows it is still within the warranty. When I went to dispute the warranty, I have tried 3 times and there is always an "Error 500" and it won't send in the claim.

This is ridiculous, I cannot get a hold of an agent to file the warranty dispute and get my computer tech support/repair/replacement needed to own a working printer. Only used it a couple of handfuls of times before it stopped working. 

 

 

Category:
1 REPLY 1

‎01-11-2024 07:35 AM

HP Recommended

Hi @Kj_b,

 

Welcome to the HP Support Community.

Thank you for posting your query. I will be glad to assist you.

 

I see that there is an issue with the printer hardware and may need replacement.

The support here is limited and this issue might require one-on-one interaction to fix it.

 

I've sent you a private message with the instructions. In order to access your private messages, Click the Private message icon on the upper right corner of your HP Community profile Next to your profile Name, you should see a little blue envelope, please click on it or simply click on this link

 

Take care and have a great day ahead!

 

Irwin6

HP Support

Irwin6
I am an HP Employee

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