Need a defective color Cartridge replacement

[bad_Ink_Cartrdg]

I just installed a new color cartridge and it contains no CYAN ink.  Why cant I simply get a replacement cartridge sent to me? Why isnt there a simple return/replacement process?  I cannot be the only one.   Its still within warranty, but too late to return to AMAZON.  HP service really sucks!

[Raj_05]

Hi @bad_Ink_Cartrdg,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

If you've installed a new color cartridge in your HP ENVY 7645 e-All-in-One Printer and it doesn't contain any cyan ink, there are a few steps you can take to troubleshoot and address the issue.

1. Check Cartridge Compatibility: Ensure that the cartridge you installed is compatible with your printer model. Refer to the printer's user manual or the HP website to verify the correct cartridge type.

2. Verify Cartridge Installation: Make sure the cartridge is properly installed. Open the printer cover and double-check that the cartridge is securely inserted into the correct slot.

3. Remove and Reinstall: Try removing the cartridge and reinstalling it. Ensure that it clicks securely into place.

4. Check for Protective Tape: Some ink cartridges have a protective tape that needs to be removed before installation. Verify that there is no tape obstructing the ink flow.

5. Printer Software and Drivers: Ensure that your printer software and drivers are up to date. Visit the HP website to download the latest drivers for your printer model.

6. Print a Test Page: Use the printer's control panel to print a test page. This can often be done through the printer's settings menu. Check if the cyan color is present on the test page.

7. Run Printer Maintenance: Many printers have built-in maintenance tools that can be accessed through the control panel or the printer software. Look for options like "clean printheads" or "align cartridges" to optimize print quality.

8. Check Ink Levels: Verify the ink levels through the printer software or the printer's display. This can give you an indication of whether the cyan cartridge is recognized and has ink.

I hope this helps.

Take care and have a good day.

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Alden4
HP Support