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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
CKRealT_81
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Message 1 of 2
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Need a support phone number

HP Recommended
Surface Pro 6
Microsoft Windows 10 (64-bit)

I received a defective toner cartridge and I can't find a phone number to talk to someone to get this replaced. It's past the 30 return time but it's clearly this cartridge that is not working. I put my old cartridge back into the printer and it prints perfectly. The new one smears black toner all over the page. I can't get any help through the virtual assistant. I need a real person to talk to. Thank you for your help.

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Jay_G24
HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

Hi @CKRealT_81

 

I’d recommend you contact HP Phone Support in your region for replacement options.

 

Follow the instructions below to reach them:

 

1) Click on this link - https://support.hp.com/us-en/contact-hp

2) Select your product type below.

3) Enter the serial of your device. 

4) Select the country from the drop-down. 

5) Select the chat or get phone number options based on your preferences. 

6)Fill the web-form and proceed further.

 

If you are having trouble navigating through the above options, it's most likely because the device is out of warranty. If yes? please send me a private message with the region you are contacting us from. Check next to your profile name, you should see a little blue envelope, please click on it.  

 

Have a great day! 

 

And, Welcome to the HP Support Community. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

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