Need help 'Remove and reinstall the indicated ink cartridge, making sure it is correctly installed'

[JerryZhu]

I am subscribed to HP Instant Ink, for the these weeks,  I have been offten unable to print with my HP Officejet5740 displaying the error "Remove and reinstall the indicated ink cartridge, making sure it is correctly installed".

I've read through the very long HP support page on the issue and tried everything it has said, I have reseted the printer, cleaned and reinstalled the cartridge many times, but I am still getting the error. I have bought a new colour cartridge which wasn't Instant Ink to instead of the old one, the issued would be gone, so I think I need you ship me a new replacement colour cartridge for the printer.

Regards,

Jerry Zhu

[asmita6658 · Accepted solution]

Hi @JerryZhu

Welcome to the HP Support Community. 

Try the steps mentioned in this document - HP DeskJet, ENVY, OfficeJet Printers - Ink Cartridge Errors

If the issue still persists, please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. 

Check next to your profile Name, you should see a little blue envelope, please click on it. 

Let me know.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
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Have a great day!

[JerryZhu]

Thank you Asmita, I have tried this document you mentioned, but it didn’t work, I replied you private message, please check it out. Thank you again.

Regards,