Need printer code but no ink and no screen

[PIKACHU4]

HI,

I need to know my Printer claim code to sign up for instant ink, but my printer is out of ink and has no touch screen. I read the forum and got advised to write directly here to get assistance.

Thanks,

Phat 

[Echo_Lake]

@PIKACHU4

Thank you for posting on the HP Support Community.
 

Don't worry as I'll be glad to help, to provide an accurate resolution, I need a few more details:

• What is the product number of your device? Use this link to find it: http://support.hp.com/us-en/document/c03754824

The Printer Claim Code to add your printer to an HP Smart account (formerly HP Connected), where you can access additional web services supported by your printers, such as HP Instant Ink or Print Anywhere.
 

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

[PIKACHU4]

Hi, thanks for the response. The product number is 223N1A. 

[Echo_Lake]

@PIKACHU4
Please try these steps - 

To find your Printer Claim Code, print a Web Services Information page from the printer's built-in webpage.

1. Send a test print job from any device on your network to make sure the printer is connected and can print.

   NOTE: You cannot use Web Services or get your Printer Claim Code if your printer is not connected to your wireless network. A USB connection does not work.

2. Type the printer IP address into a web browser on any device connected to your network to open the printer's built-in website.

   To find your printer IP address:

   • From the touchscreen control panel: Touch the Wireless icon .

   • From the HP Smart app: Click Printer Settings, and then click Printer Information.

   • From the printed network report: Press the Information button to print an information page.

3. From the printer website, find the Web Services menu, and then click Print Info Page or Print Information Sheet.

4. Find the Printer Code or Printer Claim Code on the page that prints.

   If the information page only has the printer's email address, remove and then re-enable Web Services. A new information page prints with the Claim Code.

5. Add your printer to an HP Smart account using the Printer Claim Code.

   If an Invalid Claim Code or other error message displays, remove and then re-enable Web Services before trying again.

For more detailed steps and troubleshooting options, go to Printer Claim Process and FAQs.
 

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

[PIKACHU4]

Hi, 

I can't follow these steps as I am running out of ink already. I need to get the code to order Instant Ink.

Thanks,

[Echo_Lake]

@PIKACHU4

Thank you for posting back.

The printer code is provided only on a printed page. I would suggest purchasing and installing regular ink cartridges will print the claim code page.

Refer to the article: Enrolling in HP Instant Ink

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!