cancel
Showing results for 
Search instead for 
Did you mean: 
Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
rexcatlover
New member
2 1 0 0
Message 1 of 3
150
Flag Post

Need to speak to a live agent at HP Tech Support

HP Recommended
HP OFFICEJET PRO 8610
Microsoft Windows 10 (32-bit)

Error message "Printhead not detected, missing or incorrectly installed".  I have gone thru diagnostics according to HP website.  I had a cartridge leak inside my printer.  I have cleaned the inside of the printer. I have taken the printhead out and put back in. I am still getting an error message.  I have an HP Instant Ink Account.  How do I talk to a person so that I may see if they would offer me a new printhead since their ink cartridge was faulty and broke my computer.  My printer is out of warranty.

2 REPLIES 2
rexcatlover
Author
New member
2 1 0 0
Message 2 of 3
Flag Post
HP Recommended

 I have also tried the virtual agent which just took me in circles

0 Kudos
TEJ1602
HP Support Agent
HP Support Agent
17,960 17,937 1,452 1,424
Message 3 of 3
Flag Post
HP Recommended

@rexcatlover, Welcome to HP Support Community!

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details). 

 

If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.

 

Thank you for visiting the HP Support Community. 

TEJ1602
I am an HP Employee

0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation