Network Configuration code

[zo8]

I have been trying to sign up for the instant ink service for my printer. When i get to the instruction that tells me to print the Network Configuration page to get the code by pressing the information and cancel buttons at the same time nothing at all happens. I have done everything possible- on/off, unconnect/reconnect, pressed variations of the buttons, nothing is working. I just want to sign up to the instant link but it is proving to be mission impossible. It is a HP Deskjet 2632

[Nal_NR]

Hi @zo8,

Welcome to the HP Support Community. 

I'd like to help!

Follow the steps below-

Assign manual IP to the printer

The steps on how to set a manual IP address can be found here.

For the DNS servers please use 8.8.8.8 for the Manual Preferred DNS Server and 8.8.4.4 for the Alternate DNS server. These are Google’s public DNS servers

Update the printer firmware

Download available firmware updates from the HP website

With the printer on and connected to the computer, go to HP Customer Support - Software and Driver Downloads, and then identify your printer. Look for and install any available firmware updates if available.

Now, restart the printer and try to complete the enrollment.

Hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[zo8]

Thank you i willl try this

[Nal_NR]

Hi @zo8 

Sure, keep me posted on the result.