Never receiving my subscription inks

[WPink]

Hi. I am getting very frustrated with this instant ink subscription now. The last time I received ink was so long ago and it was under me having to request them. They are never being sent to me. My printer is connected to my Internet and they are always sending connection error emails when I can print wireless from my phone.. Doesn't make sense to me. I am currently having an issue now where the inks must be so old they don't work. They've been cleaned, reinstalled, I've followed all instructions and I keep getting ink cartridge problem messages. My children need this for homework and I do for my own work. Please solve this issue and send me my inks properly.

 

 

[Nal_NR]

Hi @WPink,

Welcome to the HP Support Community. 

I'd like to help!

In this scenario, I would need to know a few details regarding your Instant Ink account to help you get the ink cartridges sorted.

Since the instant ink account details are confidential, please send me the required information via private message.

I am sending you a private message with the information required. Please check the mailbox icon at the top-right corner of this screen.

Please check your Private message icon on the upper right corner of your HP Forums profile,

Next, to your profile Name, you should see a little blue envelope, please click on it.

I hope this helps resolve this issue completely,

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Yes" on the bottom right to say “Thanks” for helping

[OrangeCat3]

I received subscription inks after my initial purchase only.  Afterwards, I was never sent ink again.  This in spite of the fact that I've been making automatic payments for months.